Cancellation and Refund Policy
This page explains the cancellation and refund terms for plans purchased at tepeye.com.
Renewal and cancellation
Web payments do not renew automatically. Your plan ends by itself at the end of the paid period; you do not need to cancel. To continue, simply buy again at the end of the period.
Subscriptions bought in the mobile app through the App Store renew automatically. You can cancel them on your iPhone under Settings → Apple ID → Subscriptions; refund requests are made to Apple under Apple's rules.
Refund terms
The service is digital and activated instantly upon payment approval. As there is no right of withdrawal for such services under the Distance Contracts Regulation, as a rule no refund is given for a period that has been activated. Refunds are made in these cases:
- Duplicate payment: if more than one payment was taken for the same order, the excess amount is refunded in full.
- Bank transfer order not yet activated: the amount of an order cancelled before payment approval is refunded.
- Service could not be provided: if you could not use the service for a reasonable time due to a problem on our side, the amount for the time you could not use is refunded or your period is extended.
How to apply
Send your refund request with your order number to destek@tepeye.com from your registered email address. Requests are answered within 3 business days.
How refunds are made
Approved refunds are made within 14 days:
- Card payments are refunded to the card used. How long it takes to appear depends on your bank.
- Bank transfer payments are sent to an IBAN in your name that you provide.
Contact
RAMAZAN SAVAŞ (RS MEDYA) · destek@tepeye.com · 0538 035 40 00